Widerrufsrecht

Returns and Refunds Policy

Last updated: September 2026

TAVREE wants every customer to choose the right mosquito net with confidence. Please read this policy carefully before placing your order.

1. Change-of-Mind Returns

You may request to return an eligible product within 14 days of receiving your order.

To be eligible for a return, the product must be:

- Unused
- Uninstalled
- Clean and undamaged
- Complete with all parts, accessories, and instructions
- In its original packaging where reasonably possible

TAVREE reserves the right to refuse a return or reduce the refund amount if the product shows signs of use, installation, damage, or missing parts, accessories, or packaging.

2. Non-Returnable Items

Custom-made, personalized, cut-to-size, or made-to-measure products may not be eligible for change-of-mind returns.

This restriction does not apply if the product is faulty, damaged, incorrect, or not as described.

3. Faulty, Damaged, or Incorrect Items

If your order arrives faulty, damaged, or incorrect, please contact TAVREE Customer Service as soon as possible.

Please provide:

- Your order number
- Full name
- Product name
- A short description of the issue
- Clear photos or video showing the issue, where applicable

After reviewing the case, we may offer an appropriate solution such as a replacement, repair, refund, or another suitable remedy depending on the circumstances.

4. Return Shipping Costs

If you return an item because you changed your mind or ordered the wrong product, return shipping costs are normally the responsibility of the customer unless otherwise stated by TAVREE.

If the product is faulty, damaged, or incorrect due to TAVREE or the shipping carrier, we will assist with reasonable return shipping costs once the claim has been confirmed.

Please do not send any product back before contacting TAVREE and receiving return instructions.

5. How to Request a Return

To request a return or refund:

1. Contact TAVREE Customer Service.
2. Provide your order number and relevant information.
3. Wait for confirmation and return instructions from us.
4. Carefully package the product and return it according to the instructions provided.

Returns sent without prior confirmation may experience processing delays.

6. Refunds

Once the returned product has been received and inspected, we will notify you of the outcome of your refund request.

If approved, the refund will be processed to your original payment method.

The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Refunds may normally take approximately 5–10 business days after they have been processed by TAVREE.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or handed over to the shipping carrier, we will do our best to assist with the cancellation.

If the order has already been shipped, the request may need to be handled under our standard return process.

8. Installed Products

Due to the nature of mosquito net products and installation systems, products that have already been installed are generally not eligible for change-of-mind returns.

If an installed product has a technical fault or quality issue, please contact TAVREE Customer Service for assistance.

9. Consumer Rights

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

10. Contact Us

If you have any questions about returns or refunds, please contact TAVREE Customer Service through the Contact Us page or Live Chat on tavree.com.

TAVREE
https://tavree.com