Terms of service

Terms of Service

Last updated: September 2026

This website is operated by TAVREE. By visiting our website, using the Services, or purchasing from TAVREE, you agree to these Terms of Service.

Please read these Terms carefully before using our website or placing an order.

1. Products

TAVREE offers mosquito net products, including wooden box mosquito nets, folding frame mosquito nets, compact frame mosquito nets, large frame mosquito nets, and related products.

We make reasonable efforts to ensure that product descriptions, images, dimensions, colors, specifications, and other information are accurate.

Actual colors may vary slightly due to display settings, lighting, natural materials, or manufacturing differences.

Product information, prices, promotions, and availability may be updated or changed without prior notice.

2. Orders

When placing an order, you are responsible for providing accurate and complete information, including your name, shipping address, contact information, and any other details required to process the order.

TAVREE may contact you where necessary to confirm:

- Product dimensions
- Shipping details
- Payment status
- Installation suitability
- Other information necessary to complete the order

We reserve the right to refuse or cancel an order in the event of pricing errors, product information errors, inventory issues, payment problems, suspected fraud, or other reasonable circumstances.

If TAVREE cancels an order that has already been paid for, the applicable amount will be refunded to the original payment method where appropriate.

3. Pricing and Payment

Prices shown to customers in the Vietnam market are generally displayed in Vietnamese Dong (VND), unless otherwise stated.

The final price applicable to your order will be displayed at checkout before you confirm your purchase.

Payments are processed securely through Shopify and supported payment providers.

TAVREE does not store full payment card details on our store systems.

Your bank or payment provider may charge additional fees depending on the payment method used.

4. Promotions and Discount Codes

Promotions and discount codes may be subject to specific conditions, including validity periods, eligible customers, eligible products, and usage limits.

Discount codes may only be used in accordance with the conditions displayed at the time of use.

TAVREE may modify or end promotions where permitted by applicable law.

5. Product Suitability and Installation

Customers are responsible for checking bed dimensions, wall clearance, installation conditions, and product suitability before ordering.

For products requiring wall or ceiling installation, customers should ensure that the installation surface is suitable and follow any installation or usage instructions provided.

If you are unsure which size or product is suitable, please contact TAVREE before placing your order.

Improper installation, unauthorized modification, or use of the product for an unintended purpose may affect performance, safety, and eligibility for support where permitted by law.

6. Shipping

Delivery times shown on the website are estimates and may vary depending on the delivery address, order status, shipping provider, and circumstances outside TAVREE’s reasonable control.

Customers are responsible for providing an accurate and complete delivery address.

Further information is available in the TAVREE Shipping Policy.

7. Returns, Refunds, and Cancellations

Returns, refunds, and order cancellations are handled in accordance with the TAVREE Returns and Refunds Policy.

Custom-made, personalized, cut-to-size, or made-to-measure products may have limited eligibility for change-of-mind returns where permitted by law.

This does not limit your rights where a product is faulty, damaged, incorrect, or not as described.

8. Customer Accounts

If you create an account with TAVREE, you are responsible for maintaining the confidentiality of your login information and preventing unauthorized access to your account.

Please contact us if you believe your account has been accessed or used without authorization.

9. Prohibited Uses

You may not use the website or Services to:

- Engage in unlawful or fraudulent activities
- Infringe the intellectual property rights of TAVREE or third parties
- Transmit viruses, malware, or other harmful code
- Attempt unauthorized access to systems, accounts, or data
- Collect personal information unlawfully
- Interfere with or disrupt the operation of the website or Services

TAVREE may restrict or terminate access to the Services in cases of serious violation of these Terms.

10. Intellectual Property

Content on the TAVREE website, including the brand name, logo, images, text, graphics, designs, and other materials, is owned by TAVREE or used under appropriate authorization.

You may not copy, reproduce, distribute, modify, or commercially exploit this content without permission, except where permitted by law.

11. Third-Party Services and Links

Certain features of the website may be provided by Shopify, payment providers, shipping companies, or other third-party service providers.

The website may also contain links to external websites.

TAVREE does not control and is not responsible for third-party websites, policies, or services except where otherwise required by applicable law.

12. Availability of Services

We aim to keep the website and Services available and functioning reliably, but we cannot guarantee uninterrupted or error-free operation at all times.

TAVREE may temporarily suspend or modify parts of the Services for maintenance, updates, security, or operational reasons.

13. Limitation of Liability

To the maximum extent permitted by applicable law, TAVREE is not responsible for losses resulting from improper product use, unsuitable installation, unauthorized modification, or events outside our reasonable control.

Nothing in these Terms excludes or limits consumer rights or protections that cannot legally be excluded or limited.

14. Consumer Rights

These Terms of Service do not limit any mandatory consumer rights available under applicable law.

Where these Terms conflict with mandatory consumer protection laws, those mandatory rights will apply to the extent required.

15. Privacy

The collection and processing of personal information are governed by the TAVREE Privacy Policy.

16. Changes to These Terms

TAVREE may update these Terms of Service from time to time to reflect changes to our Services, business operations, legal requirements, or applicable regulations.

The updated version will be posted on the website together with the latest revision date.

17. Applicable Law

These Terms are governed and interpreted in accordance with applicable laws relevant to the transaction and the consumer.

For customers in Vietnam, mandatory rights under applicable Vietnamese consumer protection and e-commerce laws remain applicable where relevant.

18. Contact

If you have any questions regarding these Terms of Service, please contact TAVREE through the Contact Us page or Live Chat on tavree.com.

Email: gogosam0615@gmail.com

TAVREE
https://tavree.com