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Shipping Policy

Last updated: June 12, 2026

Processing time
Orders are normally processed within 2-5 business days. Custom, cut-to-size, or made-to-measure items may require additional production time.

Delivery area
We currently serve customers through our Shopify store. Delivery availability, courier options, and delivery times may vary by destination and product size.

Delivery estimates
Estimated delivery times are shown where available during checkout. Large frame and box mosquito nets may require specialist packaging and may take longer than small parcels.

Tracking
Where available, tracking information will be sent by email after dispatch.

Customs and import charges
If an order ships internationally, customers may be responsible for customs duties, import VAT, taxes, or courier handling fees charged by local authorities or delivery providers.

Delivery issues
If your parcel is delayed, lost, or damaged in transit, contact us with your order number so we can review the issue with the courier or fulfilment partner.